Blogs

Will Robotic Process Automation (RPA) replace Business Process Outsourcing (BPO)?

In recent report of A.T. Kearney, Automation has been highlighted as one of the increasing key factors in outsourcing decisions. A recent survey by Softomotive indicates that 46 percent of medium-sized businesses in the USA have adopted RPA. In this article we will analyze if RPA will make any negative impact to the BPO industry or it will replace BPO completely.